At Clocky Watches, we are committed to customer satisfaction and providing the best shopping experience possible. Therefore, we offer a flexible replacement and return policy that complies with Egyptian consumer protection laws.
Timeframe: Customers have the right to exchange or return the product within 14 days of the purchase date.
Product Condition: The product must be in its original condition, unused, and include all components and accessories.
Proof of Purchase: A receipt or invoice must be provided as proof of purchase.
Contact Customer Service: Customers can reach out to customer service by phone or email to initiate the replacement or return process.
Packaging and Shipping: The customer must securely pack the product and send it to the company's specified address.
Product Receipt and Inspection: After receiving the product, our team will inspect it to ensure its condition.
Store Error: If the product is defective or does not match the order, the company will cover the shipping costs.
Personal Preference: If the customer wishes to return the product for personal reasons, they will be responsible for the shipping costs.
Refunds will be issued to the bank card used for the purchase or in cash upon receipt of the returned product.
The refund process may take 7 to 14 business days.
Perishable products such as food items.
Customized products that have been made according to the customer's request.
For any inquiries or issues related to our replacement and return policy, please contact us via:
Email: support@clocky.com
Phone: +201113283189
